Dear Owners,

The information below was sent to us from OTE. If you are able to assist them in any way please follow their instructions below.
You can also forward the relevant documents to Elizabeth at Pearly Grey, elizabeth@pearlygrey.com.

Towards the end of January, the Spanish police raided the offices of Global Vacations Limited, a marketing company selling Club Class Concierge holiday club membership, arresting sixteen people on suspicion of fraud.
Victims of this alleged fraud will have been approached by resale company ETOO telling them that a buyer had been found for their points or week. They would have been told that the transaction would have to be concluded in person in Malaga. Once there the owners were met by Global Vacations Limited representatives who try to sell them Club Class Concierge membership. This may well have been alongside a cash-back offer through Cash Back Europe Plc.
To assist the authorities in Spain with their investigations, evidence is now required from timeshare owners and the purpose of this email is to call on OTE members to inform their staff, post messages on their websites or their newsletters to encourage as many victims as possible come forward. A case can only be built up if sufficient evidence is provided!

In this instance, rather than forwarding complaints to OTE’s enforcement team in Spain, we have been informed that evidence should be sent to the complainant’s local European Consumer Centre, details of which can be found on the ECC website http://ec.europa.eu/consumers/redress_cons/docs/ecc_network_centers.pdf

Photocopies of all documents, a brief statement providing details about their case and photocopies of proof of payments made should be provided.

UK based consumers should send their complaints to:

European Consumer Centre
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
Tel: 08456 04 05 03, Fax: 08456 08 96 00, email: ecc@tsi.org.uk

OTE is issuing a press release on Monday to coincide with a similar release issued by the UK’s Office of Fair Trading. We also understand that BBC Watchdog is planning to report the raids in its programme on Monday at 19h30.

If you have any questions please do not hesitate to contact me.

Paul Gardner Bougaard
Chief Executive

Sue McNicol
Head of Operations, OTE UK – Timeshare Council
Direct dial: 020 8398 6192

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